Hi, could you process my refund request (ticket 1268 and 1336)? The original request was submitted more than 1 month ago and since then you didn't give any update and ignored my emails.
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Unknown member
Apr 03, 2019
An update to the refund of my order ORDER #LFRG-021868A: So I appreciated Laforge had updated my order status to "Refunded" about 20 days ago, but I still don't see the funds on my side. I've clearly provided wire transfer details in my original refund request.This situation seriously concerns me as a wire transfer shouldn't take that long and still no response from the support team. I'm honestly very disappointed.
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Unknown member
Apr 08, 2019
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@Corey | Founder | Any update regarding this refund case? I'm not sure which "credit card company" you are referring to but I've got confirmation from my bank that any refund to my old debit card would be instantly credited to my account.
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Corey | Founder |
Apr 08, 2019
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@Admin I'm not sure what happened, but I went ahead and personally processed via bank-to-bank transfer. If you do not have it in your account by noon tomorrow. Let me know and you and I will have setup a phone call to for more details.
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Unknown member
Apr 08, 2019
Replying to
@Corey | Founder | Thank you, Corey. I've seen the funds assuming the transaction with reference #248219 was that wire transfer. I will contact you if someday I see the other refund. Anyway I'm very glad this finally got resolved.
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Corey | Founder |
Feb 28, 2019
Refunds take about 6 to 8 weeks now the project has entered its manufacturing development phase. No one is ignoring you.
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Unknown member
Mar 04, 2019
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Hi Corey, you could've given a definite range like that instead of "as soon as possible" at the beginning. Great, I look forward to see the refund in the next two weeks.
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Corey | Founder |
Mar 04, 2019
Replying to
@Admin: I don't know who you are. Send a follow-up email to info[at]laforgeoptical. com mentioning that you spoke to me on the forums.
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Unknown member
Mar 05, 2019
Replying to
@Corey | Founder | Hi, I've clearly posted my request ticket numbers here, and if you need,
LFRG-021868A, that's my order number. I don't want to bother you, but emailing info[at]laforgeoptical.com has been unpleasant since February as there was no respond, sometimes even no auto-reply, from your support team.
An update to the refund of my order ORDER #LFRG-021868A: So I appreciated Laforge had updated my order status to "Refunded" about 20 days ago, but I still don't see the funds on my side. I've clearly provided wire transfer details in my original refund request.This situation seriously concerns me as a wire transfer shouldn't take that long and still no response from the support team. I'm honestly very disappointed.
Refunds take about 6 to 8 weeks now the project has entered its manufacturing development phase. No one is ignoring you.